Return Policy

Return Policy

Returns and exchanges are accepted within 10 days of purchase date, although we reserve the right to make exceptions on a case-by-case basis. To be eligible for a return, the merchandise must be unopened, unused and in the same condition that you received it (unbroken cellophane wrapping) and accompanied by the original Osswald sales receipt. Furthermore OSSWALDNYC.COM cannot be held responsible for any claims after 10 days of purchase. Returns can be made in-store or shipped back to Osswald; for the latter, please contact info@osswaldnyc.com for return shipping label or mail to:

Osswald NYC
293 Dekalb Avenue, Ground Floor
Brooklyn, NY, 11205

Additional non-returnable items:

  • Gift cards
  • Samples
  • Sale / Clearance
  • Promotional Discounted Items

Returns:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and e-mail a digital store credit or refund based on your preference. 

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping label will be deducted from your refund.

Please pack/return the item carefully so it is not damaged upon its return.

Exchanges:
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@osswaldnyc.com and we will send you a complimentary shipping label. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cancellation:
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.